Delivery

Domestic Delivery

* Due to COVID-19, significant delivery delays with Australia Post is possible.

Express Delivery is complimentary with orders above $125. 

For orders below $125, a flat express delivery fee of $9.95 will apply.

Most domestic orders are delivered within 1-3 Business Days.

Please refer to Australia Post for more information.

We cannot accept responsibility for delays in delivery due to unforeseen circumstances.

* Orders will be dispatched pending credit card authorisation, verification and availability of stock.

Same Day Delivery (currently not available due to COVID-19)

Same day delivery is possible if the delivery address is within 5km radius of Newstead, Brisbane only. For same day delivery before 6 p.m. (Tuesday - Friday) or before 4 p.m. (Saturday), order must be placed before 3 p.m. (Tuesday - Friday) or 1 p.m. (Saturday). This service is not available on Mondays, Sundays and Public Holidays.

* Orders will be dispatched pending credit card authorisation, verification and availability of stock.

International Delivery

We offer International Delivery with Australia Post (Express) to New Zealand, Asia, USA, Canada, United Kingdom and Canada. Shipping cost is based on weight and will be calculated upon checkout.

Most delivery occur between 2-5 working days. We cannot accept responsibility for delays in delivery due to unforeseen circumstances. Please refer to Australia Post for more information.

All prices in our online store are in Australian dollars (AUD). The prices within the online store do not include any relevant overseas duties (including import GST/VAT), clearance or handling charges and other customs or import charges that you may incur.

Any such additional charges will depend on the value of your order and will be on top of the price. Please check with your Customs Service to estimate what, if any, duties you may need to pay. 

To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

* Orders will be dispatched pending credit card authorisation, verification and availability of stock.

Returns

We hope you will be delighted with your online product purchase. If you are not completely happy, we do accept returns according to the below conditions.

• The original product must be returned within 14 days from the date of delivery and; 
• Is under 10% used and;
• Proof of purchase must accompany the returning merchandise.

You will be responsible for delivery and restocking fee of $15 per item returned will apply. If the returned product meets all of the above criteria, the balance will be refunded via the same method by which you made the purchase. Please note that it can take up to 7 business days for the refund to appear in your account. 

Please return items using Signature on Delivery as we will not be held responsible for missing items.

Damaged or Incorrect Products

You must notify us within 24 hours of receiving a damaged or incorrect product for a refund or replacement to apply.

• We require photos as proof of the damage or incorrect product so our team can assess and authorise the return. 
• We will supply a Reply Paid address but you are responsible for any additional packaging.
• Once we receive the damaged or incorrect product, we will process the refund or supply replacement. 

Change of Mind

We do not offer refund for change of mind, however, we can offer an exchange.

For change of mind exchange, you will be responsible for all shipping charges, both to return the original product and to ship the new product to you. Complimentary shipping will not apply in such circumstance.

You must notify us within 48  hours of receipt for a change of mind replacement to apply. If approved for an exchange, you must return the item within 7 days from the date of exchange approval. 

Products returned for exchange must be in 'as-new' condition. This means you have not opened or used the product, the packaging is intact and not damaged.

Please return items using Signature on Delivery as we will not be held responsible for missing items. Once we have received the change of mind product, we will process the exchange.

If the exchanged item is of higher value than the original item(s), any outstanding balance will need to be settled before the exchange product is supplied.

If the exchanged item is of lower value than the original item(s), any outstanding balance will be carried over as a gift voucher. Gift vouchers must be used within 6 months of issue.