These Terms and Conditions of Use apply to all Gift Cards issued by Eleventh Heaven Pty Ltd ABN 31 426 010 943 after 01 January 2020.
This document contains the full set of terms and conditions governing your use of the Gift Card. We recommend that you read this document carefully before using the Gift Card. If you have any complaints, questions or would like more information about your Gift Card, please call 07 3067 7411 or see in-store.
Expiry: Eleventh Heaven Gift Cards sold after 01 January 2020 expire 3 years after the date of issue.
"Access Code" means the 6-characters Access Code supplied on the Gift Card/e-Gift Card.
"Eleventh Heaven" means Eleventh Heaven Pty Ltd ABN 31 426 010 943 of 1/46 Doggett Street, Newstead, Queensland 4006.
"Gift Card" means the Eleventh Heaven gift card that you have purchased or received.
A reference to "we" or "us" is a reference to Eleventh Heaven Pty Ltd.
3. Gift Card Redemption & Exclusions
Except for the exclusions listed in paragraph 1.2 (Exclusions) below, once loaded with value your Gift Card may be redeemed for purchases at Eleventh Heaven clinic and online at eleventhheavenonline.com.au
The following are the exclusions applicable to the redemption of your Gift Card:
a. paying for booking deposits;
b. paying for consultation fee;
You agree that you will not use your Gift Card to purchase goods or services that a retailer is not permitted to supply to you (for example, no medical aesthetic treatments can be offered to anyone under 18 years of age).
4. Using your Gift Card
4.1 Making a purchase with your Gift Card
Present your Gift Card at the point of sale at Eleventh Heaven clinic or online store with the merchandise or service that you wish to purchase using that Gift Card. The transaction will be completed when the balance has reduced on your Gift Card.
No change will be given for any Remaining Gift Card Value. The Remaining Gift Card Value may be used in whole or part against future purchases until the Gift Card expires.
You agree that we can reduce the Remaining Gift Card Value by the value of all purchases of goods and services that are authorised by you. Transactions are authorised by you by:
a. entering your Access CODE, or allowing an operator or other person to do so, at the point of sale; or
b. giving us details of the Gift Card and authorising the transaction in some other way approved by us.
When you authorise a transaction:
a. you are confirming that the transaction correctly represents the purchase price of the goods or services obtained; and
b. you are agreeing to pay the amount of that transaction by the reduction of the Remaining Gift Card Value.
4.2 Purchases exceeding the Remaining Gift Card Value
Your Gift Card may only be used to make purchases up to the initial Gift Card value or the Remaining Gift Card Value. If you wish to make a purchase for an amount that exceeds the Gift Card value or the Remaining Gift Card Value, you must pay the excess using another payment method.
4.3 No cash advances
Gift Cards are not legal tender, account cards, credit or debit cards or securities. You cannot obtain any cash advance with your Gift Card, redeem your Gift Card for cash or receive any portion of the Remaining Gift Card Value in cash.
4.7 Checking your Gift Card balance, expiry date and transaction history
You will not be sent statements of transactions on a Gift Card. You can check your Gift Card balance and expiry date at any time in-clinic at the service desk, or by calling 07 3067 7411.
4.8 Can I exchange my Gift Card?
You cannot exchange your Gift Card for a different denomination or type of Gift Card or for another tender, cash or discount.
4.9 Can I purchase a gift card using a gift card?
Gift Cards cannot be used to purchase another gift card.
5. Destruction of Gift Card with no value
All Gift Cards remain the property of Eleventh Heaven. If the Remaining Gift Card Value is zero your Gift Card cannot be reloaded. Our point of sale operator may destroy your expended Gift Card or you must destroy it by cutting it in half diagonally.
6. Expiry, cancellation and re-issue of Gift Cards
6.1 Expiry of Gift Cards
Your Gift Card will be valid for use for three years from the date of issue, after such time it will be invalid. You should use all of the Remaining Gift Card Value before the expiry date, after the expiry date unused value will become the property of Eleventh Heaven.
6.2 Cancellation and voiding of Gift Cards
a. Gift Cards cannot be cancelled once they are issued except if voided by Eleventh Heaven, if their value is used or if they expire.
b. We reserve the right to void any Gift Card that appears to have been defaced, mutilated, altered or tampered with in any way and Eleventh Heaven may subject Gift Cards to a verification process.
c. We reserve the right to cancel any Gift Card, or the Gift Card program, for any reason at any time without notice. In such instances (except those set out in paragraph b) we will elect to provide a refund or a replacement Gift Card.
d. We reserve the right to correct the balance of your Gift Card if we believe that a clerical or accounting error has occurred.
6.3 Re-issue of damaged Gift Cards
A re-issue of damaged Gift Cards is not available unless the fault or damage to the Gift Card is proven to be a result of fault of us or our agents or contractors.
7. Lost or stolen Gift Cards
Treat your Gift Card like cash. Lost or stolen Gift Cards will not be replaced or refunded. The bearer of the Gift Card will be taken to be the owner of the Gift Card.
8. Your Gift Card, Your Responsibility
You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us.
9. Changes to Terms and Conditions of Use
We reserve the right to change any of the terms contained in these Terms and Conditions of Use at any time where the change is required for any reason and agree to provide you with at least 30 days' notice of such changes. We will give you notice by posting the changes on https://eleventhheavenonline.com.au/gift-cards. If you write to Eleventh Heaven within the notice period and do not accept the changes we may cancel your Gift Card and refund any Remaining Gift Card Value to you.
10. Privacy and confidentiality
11. Errors and complaints
If you have reason to believe that an error has occurred in relation to your Gift Card, you should call 07 3067 7411.
12. Limitation of liability